Who Are We?
Our Salons are hairdressing focal points for the communities we’ve been involved with since 1973. The first iteration was known as ‘Michael & Robert’ and was located near Carshalton. The current flagship salon in Purley opened in 1975.
Since those early days the decor has changed many times and like most people and businesses we’ve been through many ups and downs! We have been fortunate to be part of a golden age of hairdressing. Styles and looks have changed frequently alongside music and fashion. Glam, Rock, Punk, Disco, etc. have come and gone and then come back again!
One of the most consistent, unique pieces of our business model is the quality of our Teams. We are very proud of them and be it a wedding, graduation, festival, holiday, party or just a makeover our Stylists love hairdressing and enjoy making everyone who walks into our salons look and feel their best when they leave.
Hair Cutting, Colouring & Styling
If you would like to raise any concerns about the service you received at our salons please do so… we only ask –
- You contact us ASAP (within 7 days) if you feel uncomfortable saying anything on the day.
- Your hair must be in the original state you left our salon, i.e. untreated by any other person or product.
We will investigate and issues will be dealt with by our excellent Salon Managers.
If your appointment was with a Freelancer (self employed) Stylist you will be directed to speak with them.
Physical and/or Verbal Abuse
Our policy is simple – we take any form or intimidation extremely seriously. Any sign of abuse (physical, verbal, racism, sexism, etc.) directed towards a member of our team or another client may result in a call to Police and possible prosecution.
No Shows / Late Cancellations
We understand plans can and do change, so if you need to cancel please provide us at least 24 hours notice (preferably 48 hours) to allow another client to book the slot.
Pre-paid deposit refunds will be at the discretion of the Stylist and Salon Manager.
Our Core Values
We have always been a relaxed company to work for and we encourage our Stylists to be focussed and professional when required, but we also want our salons to feel welcoming and relaxed.
If you do not feel this vibe please let the respective Salon Manager know and we will do our best to address.